Jane Vella, founder of Global Learning Partners and keynote speaker at the 2006 CORE Group Spring Meeting, has authored several books on assuring quality through "dialogue education." Her books include:

• Learning to Listen, Learning to Teach: The Power of Dialogue in Educating Adults, 2002

• Taking Learning to Task: Creating Strategies for Teaching Adults, 2000

• How Do They Know They Know: Evaluating Adult Learning, 1998

• Training Through Dialogue: Promoting Effective Learning and Change with Adults, 1995

Dr. Vella also recommends:

• Leadership on the Line Ronald Heifetz and Marty Linsky, Harvard Business School Press, 2002

Quality Improvement and Verification Checklists

Supervision and Support of High-Quality Group-Based Nonformal Education Services: The Use of Observation Checklists

QIV Checklists and Files (Zip File)

Powerpoint: Quality Improvement and Verification Checklists

QIV Survey Training Notes

COPE Tools

Client-oriented, provider-efficient services (COPE) is a process that helps health care staff continuously improve the quality and efficiency of services provided at their facility and make services more responsive to clients' needs. A series of COPE handbooks, toolbooks, and supplementary materials are available on the EngenderHealth web site.

COPE Tools

Guidelines for Adapting COPE