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How to Learn What Your Partner Organizations Really Think About You,but are not telling you.
Ellen Vor der Bruegge, Freedom from Hunger

Client satisfaction is a marketing strategy being applied more and more to all sectors of development services. Freedom from Hunger used the concept and tools to learn more about how satisfied their local practitioner (their organizational clients) were with the working relationship. The presentation covered the purpose of the client satisfaction study, how it was implemented, a frank presentation of the lessons learned, and how Freedom from Hunger responded to the information. There was an opportunity for participants to share their experience in how to build a strong relationship and communication with the local partners.

Session Report

What your Partern Organization Thinks: Powerpoint Presentation